Craig Allen Keefner

40 years in the kiosk industry and in the healthcare sector in particular. EPIC Wecome for patient kiosk check-in being the primary EHR worked with and patient check-in kiosks were the big element.

Author Archives: Craig Allen Keefner

Patients Using AI to beat AI Medical Claim Denials

Can I use AI to Appeal Medical Claim Denial? Short answer is yes.  Over 20% of medical claims are denied (ACA marketplace denial rate is ~19% (CMS). 73 million in-network claims in 2023 were denied. And less that 1 percent appealed. Insurers increase margins through claim-denial workflows.  We are being diplomatic. AI in healthcare medical claims is very… Read More »

Epic Goes AI with AI Scribe

AI Scribe by Epic Next week is the UGM? Look for the announcement. Why does it take so long to switch from Cobol or perhaps MUMPS? It is always amazing to us the resistance to efficiency that institutions have. Banks, restaurants, and airlines still running on Windows 97 e.g.  Why do I have to type so much stuff? … Read More »

Epic Systems Response to CMS/ONC RFI

Epic Systems CMS Response – Epic Welcome Epic Systems submitted detailed recommendations to the Centers for Medicare and Medicaid Services (CMS) and the Office of the National Coordinator for Health IT (ONC) regarding the future of the U.S. health technology ecosystem. The response focuses on improving interoperability, patient access, data quality, digital identity, and regulatory clarity to strengthen the national… Read More »

Blue Shield of California shared private health data

Data Privacy and Insurance Companies (and Tech Companies) From Techspot Blue Shield of California disclosed that it shared the private health data of up to 4.7 million members with Google’s analytics and advertising platforms over a three-year period, from April 2021 to January 2024. This occurred due to a misconfiguration in Google Analytics, which allowed sensitive health information—such… Read More »

24/7 Medication Access Kiosks

Prescription Dispense Kiosks From Becker — To improve care access, Tacoma, Wash.-based MultiCare Health System will unveil self-serve, automated prescription kiosks across its footprint March 31.  Picture we show is more complex model from Zhilai. MultiCare Rolls Out Kiosks for 24/7 Medication Access“ discusses the innovative steps taken by MultiCare Health System to enhance patient access to medications. Here are the… Read More »

Join LG at CSUN Next Week

LG Invitation-Only Session Join LG for exclusive, invitation-only session for the Kiosk on March 13th.  See booth #1209 for customized solutions and optimized growth. LG: designing for Everyone – Exceeding Accessibility Standards for a Seamless User Experience CSUN LG Session Event Details: Date/Time: Thursday, March 13, 1:00 PM – 5:00 PM Location: Anaheim Marriott, Palms Tower, 3rd Floor,… Read More »