ADA and Accessibility Healthcare Kiosks
ADA compliance is of utmost importance as it is not simply a nice option to have, it’s the law. If your kiosk is out of compliance with the ADA standards, you could be fined. For more information we recommend visiting the Kiosk Manufacturer Association site where they discuss ADA and accessibility as an industry standard.
The KMA maintains an up-to-date FAQ on common ADA compliance questions. The KMA also offers a ADA Packet which lays out the various requirements that the law currently maintains. It is available by request. The KMA presented the Mandated Current requirements document to the U.S. Access Board in September 2019. Included was a Proposed Code of Practice which includes proposed regulations for voice command and voice recognition.
There are two types of ADA compliance that Olea designs and produces Kiosks for. The first and most typical is the 2010 ADA Standards for Accessible Design. The second is what’s known as ADA 508 and is a requirement if you’re purchasing and deploying a kiosk for the Government or are using Federal Government funds.
Standard ADA requires that any item that the user will need to access in order to make the kiosk function be no higher than 48” off the ground. This would apply to your touch screen and any other component like card readers or telephone handsets.
Unlike standard ADA, ADA 508 notes that any item on the kiosk that the user has to touch in order to interact with it should not exceed 54” in height for a sideways approach. It does however have stipulations for software layout and hardware configurations that allow the hearing and vision impaired to use the kiosk as well. For more information on ADA 508 please contact your Olea Kiosks specialist or visit http://www.ada.gov/508/index.html
Kiosk ADA and Accessibility
Complete options for additional devices for supporting biometric, voice recognition and command, tactile interfaces, screen interface, the blind, gesture and other technologies. Complete privacy options for HIPAA compliance as well as certified EMV processor support. Supported operating systems include Windows and Android. For the latest kiosk news Patient Kiosk recommends visiting the Kiosk Industry website. Over 50 companies (and 350 on open list) are noted.
Other considerations with Accessibility include:
- The enclosure and whether it is designed for ADA and accessibility devices. Some of those devices for example are provided by companies like Storm Interface.
- The software and application may or may not support full accessibility.
- Consider location and placement of units. It may be in a location unsuited for accessibility.
- Consider adding accessibility via software wraps such as KioWare which supports Jaws and all the accessibility devices.