EPIC Welcome KIosk by KIOSK

Patient Check In Kiosk Epic Welcome

Healthcare Patient Check-In Kiosk

Editors Note: Our patient check in feature image shows an Epic Welcome kiosk. The units are by KIOSK. For the full article on those units click here.  

Healthcare organizations continue to adopt digital and self-service solutions for patient check-in. Innovations include AI-powered digital assistants and kiosks that automate routine administrative tasks, further streamlining the check-in process and allowing staff to focus on direct patient care. Major technology vendors are integrating generative AI into electronic health record (EHR) systems, enabling voice-activated check-in and other digital front-door experiences.

Updates and Trends

  • Using AI to battle AI
  • Epic introduced MyChart Central, enabling patients to log into all provider MyChart portals with one set of credentials and update demographics in a single step, reducing administrative work for both patients and staff.
  • Epic’s latest patient check-in solution integrates mobile check-in and in-office self-service kiosks that allow patients to complete forms, verify insurance, communicate securely with staff, and make digital payments directly linked to the Epic EHR.
  • Emmie AI assistant within MyChart provides answers to patient questions about labs, offers appointment suggestions, and recommends relevant screenings.
  • Epic Welcome Kiosks are becoming a standard, with hospitals reporting reduced wait times, improved data accuracy, and a boost in patient satisfaction with digital check-in over paper forms.
  • Epic is also piloting AI-powered SMS scheduling tools, allowing patients to book appointments quickly via conversational text messages, further automating front-desk tasks.
  • Security enhancements include biometric authentication—such as touchless identification—and improved data encryption during patient check-in, supporting both privacy and regulatory compliance.

Patient Check In Curated News

Intro

The patient check-in kiosk increases efficiency and patient satisfaction in emergency departments, waiting rooms and ambulatory settings by expediting the patient identification process, capturing patient insurance information and overall improving the patient experience. Patients can easily check-in and out, perform payment transactions, confirm insurance information, electronically sign documents and get help with wayfinding through medical facilities.  In senior housing the check-in kiosk is used for educating patients on drug regimens as well as monitoring basic health conditions. Telemedicine kiosks are available.

Example of Healthcare Accessibility for Epic Welcome Patient Check-In

New product! ADA height-adjustable base for our Austin series kiosks. This moves 12” at the push of a button and includes an optional printer. Aimed at Healthcare for full ADA height compliance of ALL of the hardware in the kiosk. This base can be used in another setting like ticketing or QSR. We’ve also upgraded the Austin with an automated UV-C sanitizing light system for the touchscreen. This is a true industrial grade bulb not LED’s that others are using.

Healthcare Check in

From check-in to payments to improving the patient experience, the healthcare kiosk helps facilities of all sizes take their care to the next level.

ADA and Accessibility

Complete options for additional devices for supporting biometric, voice recognition and command, tactile interfaces, screen interface, the blind, gesture and other technologies. Complete privacy options for HIPAA compliance as well as certified PCI EMV processor support. Supported operating systems include Windows and Android.

Resources available include the 2021 Epic Welcome Vendor Hardware Guide. For more information contact info@patientkiosk.io (editor)

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