Patient Check In Kiosks and EPIC Welcome
Editors Note: Our patient check in feature image shows an Epic Welcome kiosk for Kaiser. The units are by Olea kiosks. For the full article on those units click here.
Healthcare organizations continue to adopt digital and self-service solutions for patient check-in. Innovations include AI-powered digital assistants and kiosks that automate routine administrative tasks, further streamlining the check-in process and allowing staff to focus on direct patient care. Major technology vendors are integrating generative AI into electronic health record (EHR) systems, enabling voice-activated check-in and other digital front-door experiences6.
Key Trends in Patient Check-In:
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Centralized check-in desks for greater efficiency and reduced wait times12
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Increased use of patient portals, with immediate access to test results causing both empowerment and anxiety34
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Growing adoption of AI and kiosk technology to automate and personalize the check-in experience
Patient Check In Curated News
- ADA and Accessibility Data and Demographics
- Blue Shield of California shared private health data
- 24/7 Medication Access Kiosks
- Join LG at CSUN Next Week
- HIMSS Healthcare – Patient Check-In
- EV Charging and Healthcare by LG
- imageHolders Patient Kiosks
- Patient Kiosk in Healthcare – Top 5 Reasons to Use
- Epic Welcome Check-In Kiosk For Patients
- Case Study – Patient Check In For Multilocation
- Little Clinic Check-In for Kroger
- Patient Check-in Kiosks Epic Essentia
- Healthcare AI and DOJ Purdue Pharma
- Patient Check In Kiosk News November
- Patient Check In Kiosk News – October 2023
- Patient Check In ADA – Quest Diagnostics Found Liable
- Patient Kiosk News Newsbits for October 2023
- CTA Stance on FTC Proposed Changes
- ADA Regulations Update – U.S. Access Board and ANSI
- Screen Reader Software for ADA
Intro
The patient check-in kiosk increases efficiency and patient satisfaction in emergency departments, waiting rooms and ambulatory settings by expediting the patient identification process, capturing patient insurance information and overall improving the patient experience. Patients can easily check-in and out, perform payment transactions, confirm insurance information, electronically sign documents and get help with wayfinding through medical facilities. In senior housing the check-in kiosk is used for educating patients on drug regimens as well as monitoring basic health conditions. Telemedicine kiosks are available.
Example of Healthcare Accessibility for Epic Welcome Patient Check-In
New product! ADA height-adjustable base for our Austin series kiosks. This moves 12” at the push of a button and includes an optional printer. Aimed at Healthcare for full ADA height compliance of ALL of the hardware in the kiosk. This base can be used in another setting like ticketing or QSR. We’ve also upgraded the Austin with an automated UV-C sanitizing light system for the touchscreen. This is a true industrial grade bulb not LED’s that others are using.
Healthcare Check in
From check-in to payments to improving the patient experience, the healthcare kiosk helps facilities of all sizes take their care to the next level.
ADA and Accessibility
Complete options for additional devices for supporting biometric, voice recognition and command, tactile interfaces, screen interface, the blind, gesture and other technologies. Complete privacy options for HIPAA compliance as well as certified PCI EMV processor support. Supported operating systems include Windows and Android.
- Disability Inclusion In Workplace Interview
- Regulatory News – ADA Kiosk, POS Kiosks, and EV Charging Update
- Critical Privacy Considerations For Kiosks – Feature Article
Resources available include the 2021 Epic Welcome Vendor Hardware Guide. For more information contact [email protected] (editor)