ADA Healthcare Kiosk Regulations

Regulatory Guidance for Healthcare Kiosks

ADA healthcare kiosk example

ADA healthcare kiosk example – click for full size

Regulations must be observed in a medical environment and multiple regulations come into consideration for healthcare

  • US Access Board ANPRM – 11/21 deadline for comments on nine questions that they have asked the general public.
  • ADA — we work with the U.S. Access Board and have been a presenter at web workshops for the public.  We meet twice a year with multiple calls.  Working with the NFB and RNIB as well.
  • Accessibility – there are very experienced consulting, software and hardware companies such as Vispero, TPGi, YourDolphin, Tech For All and Storm Interface which are able to assist
  • PCI — Ingenico, OTIGlobal, UCP and DatacapSystems are resources here
  • EMV — Ingenico, OTIGlobal, UCP and DatacapSystems are resources here
  • HIPAA
  • UL
  • WCAG

ADA Healthcare Kiosks

ADA compliance is of utmost importance as it is not simply a nice option to have, it’s the law. If your kiosk is out of compliance with the ADA standards, you could be fined.  For more information we recommend visiting the Kiosk Manufacturer Association site where they discuss ADA and accessibility as an industry standard.

The KMA maintains an up-to-date FAQ on common ADA compliance questions. The KMA also offers a ADA Packet which lays out the various requirements that the law currently maintains. It is available by request.  The KMA presented the Mandated Current requirements document to the U.S. Access Board in September 2019. Included was  a Proposed Code of Practice which includes proposed regulations for voice command and voice recognition. ADA healthcare kiosk considerations generally fall into the physical access side of things as well as audio.

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility
  • YourDolphin –Join the millions of blind, partially sighted and dyslexic people across the globe who have chosen Dolphin products for their personal and professional use. Our software and free apps support users with all degrees of sight loss, computer experience and reading ability.

  • Kiosk Industry ADA

PCI Compliance and EMV Compliance

ada healthcare kiosk example

ada healthcare kiosk example – click for full size

Editor Notes:  Updates to this are found at the end of the article. Example is three new devices which are EMV Level 3 and PCI PTS version 6. Other new emerging “now available” include all types of connectivity including 4G and fallback to 3G/2G.  Bluetooth, ethernet, and even Smart Cards now.

We’ve fielded several questions regarding PCI Compliance for kiosks so it seems a good time for us to provide some updated info.  Thanks to Rob at UCP , Bruce with Ingenico and Pazit with Otiglobal for helping with the background detail.

To discuss your options and get price quotes contact [email protected]. UCP provides free-of-charge consultations to help identify the best solution or solutions for your physical and digital environment, as well as your self-service use case. Some gateways can do things other gateways can’t for instance, and UCP can help you cut through the weeds and get to the most suitable payments partner quickly.

Kiosk Association positions

  • We support and recommend using modern technology for card readers
  • We are a paying Participating Organization with the PCI SSC
  • You can learn about paying with QR codes at How Do QR Codes Work? post on Retail Automation

Credit Card Readers To Pick From

Read the full reference article on Kiosk Industry.