Category Archives: VA Patient Check-in Kiosks

Patient check-in for Veterans

From Vantage Point the VA blog Feb 2020 Using surveys and feedback to improve patient experience Since 2017, more than 4 million Veterans have given VA feedback on their customer experience. These surveys are usually sent to VA customers within a few days of their appointment. Recently, 88.5% of Veterans have responded that they agree or strongly agree… Read More »

VA – Wilkie on Byrne Departure

From FedScoop The removal of Deputy Secretary James Byrne “will not impact at all” the massive migration project at the VA, according to Department of Veterans Affairs Secretary Robert Wilkie The project is a massive migration of the electronic health records of millions of veterans from the outdated Veterans Information Systems and Technology Architecture (VistA) platform to a cloud-based commercial Cerner… Read More »