From Vantage Point the VA blog Feb 2020 Using surveys and feedback to improve patient experience Since 2017, more than 4 million Veterans have given VA feedback on their customer experience. These surveys are usually sent to VA customers within a few days of their appointment. Recently, 88.5% of Veterans have responded that they agree or strongly agree… Read More: Patient check-in for Veterans »
From FedScoop The removal of Deputy Secretary James Byrne “will not impact at all” the massive migration project at the VA, according to Department of Veterans Affairs Secretary Robert Wilkie The project is a massive migration of the electronic health records of millions of veterans from the outdated Veterans Information Systems and Technology Architecture (VistA) platform to a cloud-based commercial Cerner… Read More: VA – Wilkie on Byrne Departure »
Background on VA RFP Connected Health (CH) is about extending the reach of the health care system beyond the traditional brick and mortar walls and empowering patients to assume a greater role for managing their own health. Access to care and an exceptional Veteran experience are listed as the Department of Veterans Affairs (VA) Veterans Health Administration’s (VHA)… Read More: VA Patient Check-In Kiosk News – RFI Issued »