Kiosks Offer Contactless KIosk Patient Workflows

contactless patient kiosk

Contactless Kiosk Patient Workflow News

From Olea website Oct2021

The CERTIFY Care platform now integrates with Olea’s self-service healthcare kiosks for a satisfying and convenient patient experience.  

CERTIFY Health provides healthcare organizations with modernized solutions to optimize patient care and experience, from onboarding to check-in and payments. This includes CERTIFY Care, an omnichannel digital platform that streamlines patient workflows. Some of the primary features of CERTIFY Care include biometric authentication, digital form completion, patient self-scheduling, patient communication, and patient payments.

With Olea® Kiosks sizable presence in the healthcare industry, it made good sense to partner with CERTIFY Health.  The CERTIFY Care platform can be integrated into the Olea self-service kiosk for a frictionless and secure in-person experience.

Together, CERTIFY Care and Olea® Kiosks put the user in control and provides an enhanced patient experience. Healthcare providers and staff benefit from reduced front desk congestion and operational expenses while improving payment collection and employee satisfaction. This offering can be deployed in a variety of healthcare facilities, including hospital lobbies, admitting departments, medical clinics, urgent care, and more. With the CERTIFY Care and Olea solution, your organization can simplify administrative processes and focus on providing patients with high-quality care.

You can see the full press release here.

How Patient Sign-in Kiosks Can Combat COVID-19

healthcare kioskn pyramid

Patient Kiosk Check-In Efficiency

Whitepaper From KioWare October 2021

Streamline the Patient Sign-in Process and COVID-19 Protocols with Self-Service Kiosks or Tablets

To help combat COVID-19, a self-service patient sign-in kiosk or tablet can streamline new COVID-19 protocols and can even be touchless to keep patients and employees safe. Patient check-in kiosks can automate COVID-19 procedures, sign patients in and offer secure EMV payments, thus reducing exposure and alleviating the extra burden on front desk medical staff.

Increase Security, Health and Safety by Decreasing Staff Interaction

Patient sign-in tablets or kiosks can streamline the check-in process by eliminating and consolidating unnecessary paperwork and allowing for a faster check-in for both the patient and the healthcare staff. Specifically, this can protect against the risk of spreading infection by ascertaining a patient’s exposure to COVID-19 through a questionnaire loaded on the tablet or kiosk. The physical paperwork passed between patients and staff cannot be sanitized, whereas tablets and kiosks can have wipeable surfaces installed.

Protect Patient Information with Secure EMV Payments

Accepting EMV payments is more secure than traditional credit card processing and having the payment accepted on a patient sign-in tablet or kiosk is convenient for both patients and staff. Using software like KioWare Basic, a secure browser lockdown software, makes it easy to install by bridging the gap between the EMV card reader data and the payment processor. KioWare Basic works with both the Windows and Android OS, making it easy to integrate payment processing with whatever application the healthcare practice prefers.

Stop the Spread of Contact Germs: Use KioTouch Software to Make Your Kiosk Touchless

KioTouch allows patients to control a self-service kiosk using their own personal mobile device. The patient scans a QR code, generated on the screen of the kiosk, which then opens a trackpad-style mouse interface on their device that can be used to send commands to the kiosk. Scrolling, swiping, and clicking gestures allow the user to interact with the kiosk as they normally would, but do not require the user to physically touch it. KioTouch works on any kiosk and does not require any special hardware to be installed to run, nor does it require the vendor to install any apps or software on their device.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 139 countries with project deployments that range from a handful to many thousands of kiosks.

Four Things To Know About HIPAA and COVID

HIPAA Compliance Kiosk

HIPAA Compliance Kiosk News

Good post from Becker today

In Brief:
To clear up a lot of misinformation surrounding COVID-19 vaccines and HIPAA, HHS published guidelines Sept. 30 for employees and employers to better understand the privacy rule.

Four things to know:

  1. HIPAA doesn’t prohibit businesses or individuals from asking customers about their COVID-19 vaccination status. HIPAA only applies to covered entities, such as hospitals, payers and their business associates.
  2. HIPAA doesn’t prevent individuals from disclosing their vaccination status to business owners or employees of an establishment.
  3. HIPAA doesn’t block a covered entity or business from requiring its employees to disclose their vaccination status to their employers. HIPAA doesn’t apply to employment records — even covered entities — when they are acting in their capacity as employers.
  4. HIPAA does prohibit a physician’s office from disclosing protected health information, such as COVID-19 vaccination status, to a patient’s employer.

To read more, click here.

In Depth
HIPAA, COVID-19 Vaccination, and the Workplace1

1. Does the HIPAA Privacy Rule prohibit businesses or individuals from asking whether their customers or clients have received a COVID-19 vaccine?

No. The Privacy Rule2 does not prohibit any person (e.g., an individual or an entity such as a business), including HIPAA covered entities and business associates, from asking whether an individual has received a particular vaccine, including COVID-19 vaccines.

First, the Privacy Rule3 applies only to covered entities4 (health plans, health care clearinghouses, and health care providers that conduct standard electronic transactions) and, to some extent, their business associates.5

Second, the Privacy Rule does not regulate the ability of covered entities and business associates to request information from patients or visitors. Rather, the Privacy Rule regulates how and when covered entities and business associates are permitted to use6 and disclose7 protected health information8 (PHI) (e.g., PHI about whether an individual has received a COVID-19 vaccine) that covered entities and business associates create, receive, maintain, or transmit. Thus, the Privacy Rule does not prohibit a covered entity (e.g., a covered doctor, hospital, or health plan) or business associate from asking whether an individual (e.g., a patient or visitor) has received a particular vaccine, including COVID-19 vaccines, although it does regulate how and when a covered entity or its business associate may use or disclose information about an individual’s vaccination status.

Additional examples. The Privacy Rule does not apply when an individual:

  • Is asked about their vaccination status by a school,9 employer, store, restaurant, entertainment venue, or another individual.
  • Asks another individual, their doctor, or a service provider whether they are vaccinated.
  • Asks a company, such as a home health agency, whether its workforce members are vaccinated.

Other state or federal laws address whether individuals are required to disclose whether they have received a vaccine under certain circumstances.

2. Does the HIPAA Privacy Rule prevent customers or clients of a business from disclosing whether they have received a COVID-19 vaccine?

No. The Privacy Rule does not prevent any individual from disclosing whether that individual has been vaccinated against COVID-19 or any other disease. The Privacy Rule does not apply to individuals’ disclosures about their own health information. It applies only to covered entities10 and, to some extent their business associates.11 Therefore, the Privacy Rule does not apply when an individual tells another person, such as a colleague or business owner, about their own vaccination status.

3. Does the HIPAA Privacy Rule prohibit an employer from requiring a workforce member to disclose whether they have received a COVID-19 vaccine to the employer, clients, or other parties?

No. The Privacy Rule does not apply to employment records, including employment records held by covered entities12 or business associates13 in their capacity as employers.14 Generally, the Privacy Rule does not regulate what information can be requested from employees as part of the terms and conditions of employment that an employer may impose on its workforce.15 However, other federal or state laws do address terms and conditions of employment.16 For example, federal anti-discrimination laws do not prevent an employer from choosing to require that all employees physically entering the workplace be vaccinated against COVID-19 and provide documentation or other confirmation that they have met this requirement, subject to reasonable accommodation provisions and other equal employment opportunity considerations.17 Documentation or other confirmation of vaccination, however, must be kept confidential and stored separately from the employee’s personnel files under Title I of the Americans with Disabilities Act (ADA).18

4. Does the HIPAA Privacy Rule prohibit a covered entity or business associate from requiring its workforce members to disclose to their employers or other parties whether the workforce members have received a COVID-19 vaccine?

No. The Privacy Rule does not apply to employment records, including employment records held by covered entities19 and business associates20 acting in their capacity as employers.21 Thus, the Privacy Rule generally does not regulate what information can be requested from employees as part of the terms and conditions of employment that a covered entity or business associate may impose on its workforce,22 such as the ability of a covered entity or business associate23 to require its workforce members to provide documentation of their vaccination against COVID-19 or to disclose whether they have been vaccinated to their employer, other workforce members, patients, or members of the public.

For example, the Privacy Rule does not prohibit a covered entity or business associate from requiring or requesting each workforce member to:

  • Provide documentation of their COVID-19 or flu vaccination to their current or prospective employer.
  • Sign a HIPAA authorization for a covered health care provider to disclose the workforce member’s COVID-19 or varicella vaccination record to their employer.24
  • Wear a mask–while in the employer’s facility, on the employer’s property, or in the normal course of performing their duties at another location.
  • Disclose whether they have received a COVID-19 vaccine in response to queries from current or prospective patients.

Other federal or state laws address whether an employer may require a workforce member to obtain any vaccinations as a condition of employment and provide documentation or other confirmation of vaccination.  These laws also address how employers must treat medical information that they obtain from employees.  For example, documentation or other confirmation of vaccination must be kept confidential and stored separately from the employee’s personnel files under Title I of the Americans with Disabilities Act (ADA).

5. Does the HIPAA Privacy Rule prohibit a doctor’s office from disclosing an individual’s protected health information (PHI), including whether they have received a COVID-19 vaccine, to the individual’s employer or other parties?

Generally, yes.  The Privacy Rule prohibits covered entities25 and their business associates26 from using or disclosing an individual’s PHI27 (e.g., information about whether the individual has received a vaccine, such as a COVID-19 vaccine; the individual’s medical history or demographic information) except with the individual’s authorization or as otherwise expressly permitted or required by the Privacy Rule.

Generally, where a covered entity or business associate is permitted to disclose PHI, it is limited to disclosing the PHI that is reasonably necessary to accomplish the stated purpose for the disclosure.28

For example, if consistent with other law and applicable ethical standards, under the Privacy Rule:

  • A covered physician is permitted to disclose PHI relating to an individual’s vaccination to the individual’s health plan as necessary to obtain payment for the administration of a COVID-19 vaccine.29
  • A covered pharmacy is permitted to disclose PHI relating to an individual’s vaccination status (e.g., that an individual has received a COVID-19 vaccination, the date of vaccination, the vaccine manufacturer) to a public health authority, such as a state or local public health agency.30 In such situations, the covered pharmacy may rely, if such reliance is reasonable under the circumstances, on a representation by the public health authority that the information requested constitutes the minimum necessary for the stated purpose(s) of the disclosure (e.g., to track and compare the effectiveness of different COVID-19 vaccines).31
  • A health plan is permitted to disclose an individual’s vaccination status where required to do so by law.32
  • A covered nurse practitioner is permitted to provide PHI relating to an individual’s COVID-19 vaccination status to the individual.33
  • A covered clinician who is an investigator in a COVID-19 vaccine clinical trial is permitted to use or disclose PHI to the vaccine manufacturer and FDA about clinical trial participants for the purpose of activities related to the quality, safety, or effectiveness of the COVID-19 vaccine.34 Such purposes include:
    • To collect or report adverse events, product defects or problems (including problems with the use or labeling of a product), or biological product deviations.
    • To track FDA-regulation products, including COVID-19 vaccines.
    • To enable product recalls, repairs, replacement, or lookback (including locating and notifying individuals who have received products that have been recalled, withdrawn, or are the subject of lookback).
    • To conduct post-marketing surveillance.
  • A covered hospital is permitted to disclose PHI relating to an individual’s vaccination status to the individual’s employer so that the employer may conduct an evaluation relating to medical surveillance of the workplace (e.g., surveillance of the spread of COVID-19 within the workforce) or to evaluate whether the individual has a work-related illness,35,36 and all of the following conditions are met:
    • The covered hospital is providing the health care service to the individual at the request of the individual’s employer or as a member of the employer’s workforce.37
    • The PHI that is disclosed consists of findings concerning work-related illness or workplace-related medical surveillance.
    • The employer needs the findings in order to comply with its obligations under the legal authorities of the Occupational Safety and Health Administration (OSHA), the Mine Safety and Health Administration (MSHA), or state laws having a similar purpose (e.g., under OSHA’s recordkeeping requirements, worker side effects from vaccination constitute a “recordable illness,” and thus, employers are responsible for recording such side effects in certain circumstances38).39,40
    • The covered health care provider provides written notice to the individual that the PHI related to the medical surveillance of the workplace and work-related illnesses will be disclosed to the employer. (This can be accomplished by providing the individual with a copy of the notice at the time the health care is provided, or by posting the notice in a prominent place at the location where the health care is provided if the health care is being provided on the work site of the employer.)41

In other circumstances, the Privacy Rule generally requires a covered entity to obtain an individual’s written authorization before disclosing the individual’s PHI,42 such as disclosure of whether the individual has received a vaccine, to, for example:

  • A sports arena or entertainment purveyor.
  • A hotel, resort, or cruise ship.
  • An airline or car rental agency.

NOTE: The Privacy Rule does not prohibit an individual from choosing to provide any of these individuals or entities with information regarding their vaccination status.

For additional information on the Privacy Rule and its application, visit https://www.hhs.gov/hipaa/for-individuals/index.html.

Resources

The CDC issued “Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination,” available at https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-after-vaccination.html.

OSHA, at the U.S. Department of Labor, published “Protecting Workers: Guidance on Mitigating and Preventing the Spread of COVID-19 in the Workplace”, available at  https://www.osha.gov/coronavirus/safework. Additional guidance and resources on COVID-19 and the workplace, are available at https://www.osha.gov/coronavirus.

The U.S. Equal Employment Opportunity Commission issued guidance entitled, “What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws,” available at https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws.

Footnotes

  • 1. The HHS Office for Civil Rights (OCR) is issuing these FAQs to address questions about when and how the HIPAA Rules apply to uses and disclosures of COVID-19 vaccination-related information. However, the information in the FAQs concerning the HIPAA Rules is applicable to all vaccinations, regardless of the disease or condition being addressed or whether the vaccine has been fully approved or authorized via an emergency use authorization (EUA).
  • 2. The “Privacy Rule” refers to the privacy regulations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 CFR part 160 and subparts A and E of part 164. OCR administers the HIPAA Privacy, Security, Breach Notification, and Enforcement Rules (collectively known as the HIPAA Rules), 45 CFR parts 160 and 164. This guidance focuses on the Privacy Rule, which regulates uses and disclosures of protected health information (PHI).
  • 3. The HIPAA Privacy, Security, and Breach Notification Rules, 45 CFR Parts 160 and 164.
  • 4. See 45 CFR 160.103 (definition of “Covered entity”). See also https://www.hhs.gov/hipaa/for-professionals/covered-entities/index.html.
  • 5. See 45 CFR 160.103 (definition of “Business associate”). See also Direct Liability of Business Associates Fact Sheet at https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/business-associates/factsheet/index.html. Examples of business associates include health care claims processing services, medical transcriptionists, and accounting firms that have access to protected health information.
  • 6. See 45 CFR 160.103 (definition of “Use”).
  • 7. See 45 CFR 160.103 (definition of “Disclosure”).
  • 8. See 45 CFR 160.103 (definition of “Protected health information”).
  • 9. While the Privacy Rule does not regulate whether schools can ask individuals whether they have received a vaccine, the HIPAA Rules may regulate how the information is handled once it is in the possession of a school when that school is subject to the HIPAA Rules (i.e., when the school is a covered entity) and the health information does not meet the definition of “education records” covered by the Family Educational Rights and Privacy Act (FERPA). See 45 CFR 160.103 excluding individually identifiable health information in education records covered under FERPA from the definition of “protected health information.” See also Joint Guidance on the Application of the Family Educational Rights and Privacy Act (FERPA) And the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to Student Health Records, US Department of Health and Human Services and US Department of Education (December 2019), available at https://www.hhs.gov/sites/default/files/2019-hipaa-ferpa-joint-guidance.pdf – PDF, describing what types of institutions FERPA applies to and what information is included in “education records.”
  • 10. See 45 CFR 160.103 (definition of “Covered entity”).
  • 11. See 45 CFR 160.103 (definition of “Business associate”).
  • 12. See 45 CFR 160.103 (definition of “Covered entity”).
  • 13. See 45 CFR 160.103 (definition of “Business associate”).
  • 14. See 45 CFR 160.103 (definition of “Protected health information). HHS addressed questions regarding the application of the HIPAA Privacy Rule to employers in the preambles to the 2000 Privacy Rule and the 2002 Modifications to the HIPAA Privacy Rule. “With regard to employers, we do not have statutory authority to regulate them. Therefore, it is beyond the scope of this regulation to prohibit employers from requesting or obtaining protected health information.” 65 FR 82426, 82592 (December 28, 2000). “[T]he Department must remain within the boundaries set by the statute, which does not include employers per se as covered entities. Thus, we cannot regulate employers, even when it is a covered entity acting as an employer.” 67 FR 53182, 53192 (August 14, 2002).
  • 15. See 45 CFR 160.103 (definition of “Workforce”).
  • 16. See EEOC, What You Should Know about COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws, § K (June 28, 2021), available at https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-lawsSee generally Shen, Wen W. (2019). “Legal Sidebar: An Overview of State and Federal Authority to Impose Vaccination Requirements” (CRS Report No. LSB10300), available at https://crsreports.congress.gov/product/pdf/LSB/LSB10300See also information about state vaccination laws on the websites of the Centers for Disease Control and Prevention (CDC) and the National Conference of State Legislators exit disclaimer icon (NCSL).
  • 17. See EEOC, What You Should Know, at § K.
  • 18. See id., § K.4.
  • 19. See 45 CFR 160.103 (definition of “Covered entity”).
  • 20. See 45 CFR 160.103 (definition of “Business associate”).
  • 21. See 45 CFR 160.103 (definition of “Protected health information”).
  • 22. See 45 CFR 160.103 (definition of “Workforce”). For additional information, see FAQ 301, https://www.hhs.gov/hipaa/for-professionals/faq/301/does-the-hipaa-public-health-provision-permit-health-care-providers-to-disclose-information-from-pre-employment-physicals/index.html.
  • 23. See 45 CFR 160.103 (definitions of “Business associate” and “Covered entity”). See also https://www.hhs.gov/hipaa/for-professionals/covered-entities/index.html.
  • 24. See 45 CFR 164.508(b)(4)(iii).
  • 25. See 45 CFR 160.103 (definition of “Covered entity”).
  • 26. See 45 CFR 160.103 (definition of “Business associate”).
  • 27. See 45 CFR 160.103 (definition of “Protected health information”).
  • 28. See 45 CFR 164.514(d)(3).
  • 29. See 45 CFR 164.506(c)(1).
  • 30. See 45 CFR 164.512(b)(1)(i).
  • 31. See 45 CFR 164.514(d)(3)(iii)(A).
  • 32. See 45 CFR 164.512(a).
  • 33. See 45 CFR 164.502(a)(1)(i) (permitting a covered entity to use or disclose an individual’s PHI to the individual). Note, when an individual, or their personal representative, requests access to the individual’s PHI, in addition to the disclosure being permissible, it is also required under an individual’s right of access.  See 45 CFR 164.524 (providing individuals with the right of access to inspect and obtain a copy of PHI about the individual in a designated record set).
  • 34. See 45 CFR 164.512(b)(1)(iii).
  • 35. See 29 CFR 1904.5 (definition of “Work-related illness”). See also OSHA’s website for guidance on the application of OSHA requirements to COVID-19.
  • 36. See 45 CFR 164.512(b)(1)(v). See also FAQ 301, https://www.hhs.gov/hipaa/for-professionals/faq/301/does-the-hipaa-public-health-provision-permit-health-care-providers-to-disclose-information-from-pre-employment-physicals/index.html.
  • 37. See 45 CFR 164.512(b)(1)(v)(A).
  • 38. See OSHA, Protecting Workers: Guidance on Mitigating and Preventing the Spread of COVID-19 in the Workplace, at § 9 (June 10, 2021), available at https://www.osha.gov/coronavirus/safework (describing recording and reporting requirements related to COVID-19 infections and deaths and the current exception to requirements to record worker side effects from COVID-19 vaccination through May 2022).
  • 39. See 45 CFR 164.512(b)(1)(v)(C).
  • 40. Covered entities must implement policies and procedures with respect to PHI that are designed to comply with the requirements of the Privacy Rule, which would include, if applicable to the covered entity, a policy and procedure to ensure that disclosures to an employer under 45 CFR 164.512(b)(1)(v) meet the conditions specified in that paragraph. See 45 CFR 164.530(i)(1).
  • 41. See 45 CFR 164.512(b)(1)(v)(D).
  • 42. Subject to the permissions for disclosures required by law and those necessary to lessen or prevent a serious and imminent threat. See 45 CFR 164.512(a) and 164.512(j).

Walgreens Covid-19 test registration system exposed patient data

Walgreens Patient Check-In Data Breach

From Vox

In Brief

  • Web form registrations were openly viewable by anyone with a browser
  • Oddly, even though notified, Walgreens opted to not correct the problem
  • Breach extends at least as far back as July 2020
  • Example data below

Excerpt:

If you got a Covid-19 test at Walgreens, your personal data — including your name, date of birth, gender identity, phone number, address, and email — was left on the open web for potentially anyone to see and for the multiple ad trackers on Walgreens’ site to collect. In some cases, even the results of these tests could be gleaned from that data.

The data exposure potentially affects millions of people who used — or continue to use — Walgreens’ Covid-19 testing services over the course of the pandemic.

Multiple security experts told Recode that the vulnerabilities found on the site are basic issues that the website of one of the largest pharmacy chains in the United States should have known to avoid. Walgreens has promoted itself as a “vital partner in testing,” and the company is reimbursed for those tests by insurance companies and the government.

Alejandro Ruiz, a consultant with Interstitial Technology PBC, discovered the issues in March after a family member got a Covid-19 test. He says he contacted Walgreens over email, phone, and through the website’s security form. The company was not responsive, he says, which didn’t surprise him.

Example Data  (sensitive info is blurred)

Cleveland Clinic digital health initiative – Epic Telehealth

Cleveland Clinic digital health initiative

Epic EHR

Epic EHR

From Epic

At Cleveland Clinic, neurologists and neurosurgeons reach patients who are experiencing strokes even if they’re hundreds of miles away. Clinicians in a mobile stroke treatment unit use telehealth to bring remote neurologists to patients in seconds, and this approach has helped stroke patients receive potentially life-saving anti-clot medication 40 minutes faster.

When a patient experiences a stroke at home, clinicians provide care on the scene from a mobile stroke treatment unit. In the mobile unit, the patient immediately receives a CT scan, and the emergency response team conducts a video assessment with a remote neurologist. The assessment, plus the findings from the CT, help the neurologist triage the patient’s care—and prescribe clot-busting medication to stop the stroke—well before the patient arrives at the hospital. If the patient is admitted to the hospital, the neurologist can use the same telehealth tools to regularly evaluate the patient.

The patient and the care team can also check in using telehealth to manage long-term recovery after the patient goes home. For example, the patient can have a video visit with a primary care physician using MyChart, and the PCP can loop in a neurologist for an e-consult if needed. The patient can also send daily readings from smart devices, such as blood pressure monitors, through MyChart for providers to view. The care team uses dashboards in Epic to monitor trends in the patient’s progress over time.

“Telehealth is embedded in how we provide care—we can get a neurologist to the patient in seconds,” said Peter Rasmussen, MD, Professor of Neurological Surgery at Cleveland Clinic and Chief Clinical Officer at the Cleveland Clinic/Amwell joint venture. “Getting patients specialty care faster, especially during an event like a stroke, helps save lives.”

To learn more about the Cleveland Clinic’s digital health initiative, check out their presentation for the Scottsdale Institute.

ADA Kiosks – M-Enabling Summit Arlington in October

M-Enabling Summit Arlington

ADA Kiosk Accessibility

US Access Board Keynote

US Access Board Keynote

See m-enabling website — The Kiosk Manufacturer Association is an exhibitor and sponsor for the upcoming Summit.

In Brief

  • Keynote — Sachin Dev Pavithran, Ph.D. Executive Director U.S. Access Board
  • Sponsors – Google, AT&T, Verizon, Microsoft, Amazon, HP and KMA
  • Health ProtocolsGREEN (exceeds CDC)
  • Expected attendees –  250 to 500 high level attendees
  • KMA has 2 free passes available. Contact [email protected] or call 720-324-1837
  • For listing of Assistive Technology click here

Strategies for Inclusive Digital Transformations

The M-Enabling Summit Conference and Showcase is dedicated to promoting digital environments and assistive technologies for senior citizens and users of all abilities. It is an annual meeting place for all who implement digital inclusion strategies or develop assistive solutions and accessible digital contents and services for workplaces, learning environments or consumer markets.  With its theme of “Strategies for Inclusive Digital Transformations,” the 2021 M-Enabling Summit will highlight the major shifts in business, government and education driven by the pandemic that will affect anyone involved in inclusion, accessibility, services to Persons with Disabilities or compliance matters.  A rich sharing of experience and interactions among advocates, business leaders and technology providers will provide insights on how to best meet the imperative to ensure that Persons with Disabilities have full access to critical digital contents and services.

Since its inception in 2011, the M-Enabling Summit has established itself as the ideal venue for corporate executives, advocates, accessibility professionals, policy makers, care givers and assistive technology experts to explore how to foster and drive digital inclusion. A powerful differentiator in establishing a positive culture and gaining a competitive advantage, digital inclusion is embraced by leading organizations across all sectors of activity. The M-Enabling program is designed to give participants the tools, knowledge, and networking opportunities to explore the latest innovations in enabling and accessible technologies and share good practices among their peers.

Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase for professionals featuring innovative technology that benefits more than one-billion Persons with Disabilities worldwide.

As during previous years, the 2021 M-Enabling Summit will feature the annual IAAP Expert Workshop Day on October 6th organized by the International Association of Accessibility Professionals, as well as sessions dedicated to the advancement of the Accessibility Profession.

Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase for professionals featuring innovative technology that benefits more than one-billion Persons with Disabilities worldwide.

The M-Enabling Summit is committed to working with the venue, service providers, and vendors to customize a “health safety first” approach throughout all phases of event production and onsite execution. Review our health and safety policies.

Epic Welcome Kiosk (Adjustable Height) by Olea

Olea Kiosks®, Inc. Delivers Height Adjustable Austin Kiosk for Healthcare

Patient Kiosk Check-In News from Olea Kiosks August 2021

Patient Kiosk Check-In Adjustable Height

Patient Kiosk Check-In Adjustable Height

Olea Kiosks® Inc., today, announced the addition of its height-adjustable base for the Austin series kiosk.  This new addition is available for ordering now.

With more than 2500 units in the field, the Austin kiosk is the most deployed Olea model to date.  And this compact and versatile self-service kiosk now has a fourth option. The Austin Height Adjustable (HA), combines the Height Adjustable base with the desktop unit to deliver a slick, compact, and versatile self-service solution.

Aimed at the healthcare check-in market, this unit delivers full Americans with Disabilities Act (ADA) height compliance as all of the user touchpoints can be positioned at a height under 48 inches. The unit is equipped with a paddle switch to activate the lift and lowering.  The base raises and lowers a total of 11.9 inches to provide users of all heights and abilities with an improved user experience.

Self-service kiosks help to improve profitability while reducing operational costs.  And while this self-service solution is simple in nature, the Austin can be configured in multiple ways to deliver check-in thoughtfully.

Note: The unit shown in the video is a prototype and includes only one UV sanitizing bulb.

In addition to patient check-in, there are many optional components that can be added to support identity verification, insurance information collection, as well as co-pay and signature collection.  In order to support these features, any of the following components can be added:

  • Web camera
  • Receipt size printer
  • Barcode reader
  • Magstripe reader
  • EMV compliant chip devices
  • RFID/NFC devices
  • Document scanner
  • On-screen signature
  • NavPad ADA 508 device

“The Austin HA comes at a time when healthcare and businesses, in general, are constrained by the lack of human resources available,” said CEO Frank Olea.  “Our engineering team worked extra hard to turn this unit around in a record amount of time,” added Olea.

In addition, an optional UV sanitizing system utilizing two powerful Mercury Vapor bulbs is now available with all of the Austin model kiosks. The cleaning cycle allows for sanitization of the touchscreen as well as the payment device. “We’re excited to bring this feature to market as we felt there was a need to keep not only the screens clean but the buttons on the pin-pads as well”, added Olea.

The Austin series kiosk is now available in 4 options:  the HA, the Freestanding (FS), the Desktop (DT), and the Wall-mount (WM).

The Austin is also very popular with hospitality and frequently used in quick-serve restaurants (QSR), ticketing, and hotel check-in where this functionality is also a welcome addition.

Click here to see the full press release.

Healthcare Kiosk – Olea Expands Epic Welcome Kiosk Solutions

From Kiosk Industry

Patient Check-In Kiosk and Epic Welcome Kiosk Olea Kiosks May 2021

Kaiser Patient Check-in Epic Kaiser Check-In Kiosk Epic Welcome Kiosk

Click for full size — Kaiser Patient Check-in Epic original model.

Kaiser Check-In Kiosk Epic Welcome Kiosk

Click for full size Kaiser Check-In Kiosk

Editors Note: Olea Kiosks takes a major step towards expanding the healthcare patient check-in kiosk and Patient Registration kiosk market along with Telehealth and Telecare by adding James Walker to their sales team.  Walker is an expert in Epic Welcome kiosk which dovetails perfectly with Olea Kiosks’ unparalleled engineering. Olea Kiosks is the major provider for Kaiser Permanente which is a primary baseline for Epic Welcome Kiosks and accessibility. Johns Hopkins, Cedars Sinai and Novant to list some others.

August 2021 Latest Enhanced Design Available! — New product! ADA height adjustable base for our Austin series kiosks. This moves 12” at the push of a button and includes an optional printer. Aimed at Healthchare for full ADA height compliance of ALL of the hardware in the kiosk. This base can be used in other setting like ticketing or QSR. We’ve also upgraded the Austin with an automated UV-C sanitizing light system. This is a true industrial grade bulb not LED’s that others are using.

 


Olea Kiosks®, Inc. Adds Industry Veteran James Walker to Sales Team

LOS ANGELES, Calif., May 12, 2021 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, Inc., a visionary provider of innovative self-service kiosk solutions, today announced the growth of its sales team by adding veteran healthcare sales executive James Walker.

James joins Olea following ten years of self-service kiosk experience in the healthcare check-in space, most recently as channel director. With a comprehensive background combining sales and marketing, operations, and process improvement, he brings a broader perspective to the needs of his clients. Walker joins Olea as the company continues to grow its presence in healthcare as the industry expands its digital transformation.

Olea Kiosks James Walker

Click for full size — Olea Kiosks James Walker

“Having spent a good deal of time working through patient check-in, I’m excited about the opportunity to improve the entire patient experience and looking for opportunities to remove points of friction across the patient journey,” said Walker. “I see the difference self-service technology has made, and with the addition of telehealth and telemedicine applications, access to healthcare will become so much easier for people experiencing healthcare challenges,” he added.

“2021 is a year bringing much change to Olea Kiosks, and that continues with our growth and expansion in select verticals. James will be a real asset to our team with his extensive experience as we grow our presence across healthcare self-service solutions,” CEO Frank Olea explained.

In addition to almost doubling its manufacturing space earlier this year, Olea Kiosks®, Inc. has also strengthened its leadership team, added other additional sales resources, and expanded its customer experience team.

About Olea Kiosks®, Inc.

Olea Kiosks, Inc. is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include Cedars-Sinai, Kaiser Permanente, Tenet, The Habit Burger Grill, The Empire State Building, Universal Studios, Scientific Games, and Subway.

More News From Olea Kiosks

Flex Healthcare Kiosk Solution

healthcare kioskn pyramid

Source url on Pyramid

POLYTOUCH® FLEX 21.5 Healthcare Kiosk

Our FLEX 21.5 Healthcare covers patient management with check-in and check-out handling, patient routing in medical facilities and queue management applications.

With our FLEX Healthcare, we offer hospitals, doctors’ offices, rehabilitation centers, pharmacies and other medical care facilities a professional and reliable digital solution with an appealing and user-friendly design.

The FLEX Healthcare is modularly adaptable and can be easily integrated into the existing EHR or HIS. Market ready for your use case, our Flex is the first choice for the successful digitization of your point of care. With its easy and intuitive usability, you create a digital interface to your patients.\

It enables your site to get help quickly, reliably and contactless. In addition, you relieve your staff of administrative workload and enable streamlined flows.

Digital Healthcare Kiosks

The demands of health care facilities are changing rapidly. With continuous digitalization, the goal is to facilitate processes both for staff and patients, while allowing data to be transmitted fast and safely. With our FLEX 21.5 HEALTHCARE, we want to actively promote these developments – and contribute to sophisticated future concepts for medical facilities.

Digital Pharmacy Kiosks

More and more people are getting used to the benefits of using technology in their everyday lives and expect benefits such as personalization and convenience in healthcare as well. The evolution of the healthcare system is increasing the pressure to embrace digitization, enabling better service and streamlined management. These digital technologies will be crucial for shaping the Journey for a better informed, curious and proactive customer at the point of contact. Be part of the wave and enhance customer experiences in your pharmacy. Contact us now!

Contact [email protected] to be contacted

polytouch healthcare kiosk

polytouch healthcare kiosk

KioskGroup Tablet Kiosks Healthcare

Patient Check-In Kiosks and Visitor Check-In For Hospitals by KioskGroup

Healthcare and Senior Living facilities continually struggle with providing the best patient experience while also balancing heavy staff workloads.

iPad and tablet kiosks provide a variety of use case solutions that are built for durability, ADA compliance, and a compact footprint. With options for branded colors, logos and signage, our kiosks can help increase patient and visitor satisfaction while reducing overhead and labor costs.

It is worth noting that several of the models support Epic Welcome Kiosks and are currently deployed and operating

Typical uses:

• Secure Visitor and employee check-in kiosks including webcam, visitor badge and ID scanning
• Fever Monitoring and screening questions
• Information, Maps and Wayfinding
• Large display marketing video displays with scrolling daily events
• Employee timeclock
• Food service—tabletop, handheld, and standalone devices

More Information Needed?