Hospitals and GP surgeries are busier than ever. The healthcare industry must utilise technology to ensure staff can work productively. The use of digital healthcare kiosks and technology-enabled care (TEC) could greatly benefit the industry. This includes waiting room and medical patient check-in kiosks, hospital wayfinding and digital signage, as well as digital triage solutions.
Patients, administrative staff, and physicians are using iPad and tablet healthcare check-in kiosks in surgeries and hospitals to improve efficiency. Digital triage medical kiosks enable patients to self-check in for their appointment. This reduces queues, errors, and waiting time.
In addition, patient self-check-in kiosks improve patient care in emergency care departments by automating symptom checks. Digital triage tools can then assess the severity of patients’ conditions prioritising the worst cases. This frees up medical staff and allows them to focus on more important matters.
Our healthcare kiosks can perform a variety of functions, including:
Patient check-in
Visitor check-in
Self-assessment and triage
All of our healthcare kiosks are specifically designed to be secure tablet enclosures. These are robust and well-equipped to deal with the most challenging environments of the healthcare sector.
Our DDA/ADA compliant healthcare kiosks have already been deployed in public and private hospitals as feedback terminals, waiting room kiosks and entertainment hubs.
Fully HIPAA Compliant
In addition to being DDA and ADA compliant, all of our digital Healthcare kiosks are fully HIPAA compliant.
Let’s get started. Choose an option.
Request a call with an account manager, make a general enquiry, or download our brochure for more information on our visitor management software. If you’d like to speak to us straight away, call UK: 01202 892863 or USA: +1 877 450 2172. We look forward to hearing from you!
The Benefits of Healthcare Kiosks
Reduces check-in time
Patient check-in kiosks free up reception staff and reduce waiting times.
Automate ID validation
Digital kiosks also enable more efficient validation of insurance and payment processes.
Redeploy staff to other areas
Staff can be redeployed to other less administrative tasks.
Maintain accurate records securely
Integrate with staff directory, wayfinding, and access control system.
Hospital Digital Signage & Wayfinding
Digital healthcare kiosks can be used as a multi-function solution. Hospital kiosks can be integrated with a variety of add-on devices, such as printers. Users can print visitor badges, assign practitioners and provide hospital digital signage. Hospital wayfinding kiosks help visitors to quickly access directions and navigate a building. Hospital digital signage solutions meanwhile ensure that staff, patients and visitors have access to important announcements and information.
This guide, published by ImageHOLDERS, explores the key benefits of integrating self-service kiosks into healthcare settings and how they contribute to a more efficient, patient-centric approach.
Patient check-in kiosk technology is a key driver in modern healthcare
In today’s fast-paced world, efficiency is critical, especially in healthcare, where time saved can directly impact patient outcomes.
As healthcare providers strive to deliver better services while reducing operational burdens, self-service kiosks are becoming an increasingly valuable tool. These kiosks offer more than just convenience; they streamline administrative tasks, improve patient engagement, and enhance data accuracy.
Whether you’re managing a small clinic or a large hospital, self-service kiosks can transform the patient experience, enabling healthcare providers to focus on what matters most, delivering quality care.
This guide explores the key benefits of integrating self-service kiosks into healthcare settings and how they contribute to a more efficient, patient-centric approach.
What is a Self-Service Patient Kiosk in Healthcare?
Technology plays a pivotal role in enhancing patient experiences, one such innovation is the self-service patient kiosk, a digital solution designed to automate routine tasks in medical facilities.
These kiosks are interactive touch-screen stations that allow patients to manage various administrative tasks independently, such as checking in for appointments, updating personal information, or making payments.
Self–service kiosks empower patients to take control of their healthcare journey, while freeing up staff to focus on more critical aspects of care delivery.
5 Benefits of Self-Service Kiosks in Healthcare
Self-service patient check-in kiosks offer a range of benefits that directly enhance patient satisfaction in healthcare settings.
Here’s a breakdown of key advantages:
1. Convenience and Speed
Kiosks streamline the check-in process, allowing patients to bypass long queues and tedious paperwork. This faster experience shows patients that their time is valued, which leads to higher satisfaction and a more efficient flow in healthcare facilities.
2. Improved Accuracy
By allowing patients to enter and verify their data, kiosks help reduce administrative errors. This ensures that information such as contact details and medical history is up-to-date and accurate, contributing to smoother care delivery.
3. Enhanced Privacy and Security
Modern kiosks are equipped with privacy safeguards, such as screens that shield personal information from onlookers. This reassures patients about the confidentiality of their data, fostering trust and comfort in healthcare providers.
4. Cost Efficiency and Resource Management
By automating routine administrative tasks, healthcare facilities can reduce operational costs and the need for additional front desk staff. This optimization also frees up existing staff to focus on patient care.
5. 24/7 Access and Multilingual Support
Self-service kiosks can provide round-the-clock availability, allowing patients to check in or manage appointments outside of normal office hours. Many kiosks also offer multilingual support, enhancing accessibility for non-English-speaking patients.
As healthcare providers adopt these technologies, many report significant improvements in patient satisfaction, thanks to the convenience, accuracy, privacy, and overall modern experience that kiosks provide.
Deployment Areas for Patient Check-In Kiosks
Patient check-in kiosks are versatile solutions that can be deployed across a range of healthcare environments, from large hospitals to local clinics and GP surgeries.
In hospitals, kiosks streamline the check-in process for outpatient visits, reducing congestion in busy reception areas.
Clinics and GP surgeries benefit from kiosks by allowing patients to quickly check-in for appointments, verify their information, and update records without relying on administrative staff.
Pharmacies are also adopting these kiosks to facilitate faster prescription pickups and consultations, improving service efficiency. By being integrated into various healthcare settings, patient check-in kiosks enhance operational flow while offering patients a convenient, modern experience.
Hospital Kiosk Design and Implementation
Designing and implementing hospital kiosks requires a user-centric approach, ensuring that the interface is intuitive and accessible to all patients, regardless of their technical skill level.
The kiosk interface should offer clear navigation, large buttons, multilingual support, and assistive technologies to accommodate diverse patient needs. Seamless integration with existing hospital systems, such as electronic health records (EHR) and scheduling software, is crucial for real-time data updates and efficient patient management.
Moreover, compliance with data privacy and security regulations, such as HIPAA, is paramount.
Kiosks must include:
Robust encryption
Secure authentication methods
Privacy features to protect sensitive patient information, ensuring that healthcare providers maintain the highest standards of confidentiality and trust
Patient Self-Check-In Systems and Applications
Patient self-check-in systems are digital solutions that allow patients to manage their registration and administrative tasks independently upon arrival at a healthcare facility. These systems often come equipped with key features such as appointment scheduling, which enables patients to book, confirm, or cancel appointments with minimal assistance.
This reduces the administrative burden on staff and ensures more accurate scheduling, helping to prevent overbooking or missed appointments.
Another valuable feature is insurance verification, where patients can directly enter or update their insurance details, allowing the system to verify coverage in real time.
This streamlines billing processes and minimizes delays in care caused by insurance discrepancies.
By automating these tasks, patient self-check-in systems optimize patient flow, reducing wait times and congestion at reception areas. This efficient management of the check-in process also leads to higher patient satisfaction, as it creates a more seamless and less stressful experience.
Additionally, these systems improve data accuracy and minimize human error, ensuring that healthcare providers have the correct patient information from the outset.
The Impact of Implementing Patient Check-In Kiosks: Enhancing the Healthcare Experience
Overall Patient Experience
By offering convenience, accuracy, and privacy, patient check-in kiosks contribute to a more modern, patient-centric healthcare experience. Patients appreciate healthcare facilities that invest in technology to make their visit easier and more efficient.
The reduced stress of navigating complex administrative tasks and the assurance of data security positively influence how patients perceive the quality of their care. In summary, implementing patient check-in kiosks not only streamlines healthcare operations but also greatly enhances patient satisfaction.
From faster check-ins to secure data handling, kiosks offer a transformative solution that improves the entire healthcare journey.
Ryan Cuthbert, Vice President of Medent said: “Our end users and their customers have received the kiosks well. We have a vast portfolio of solutions and the new kiosk provides an all-in-one solution that functions in various ways, saving time for the receptionist and providing patients a quick way to check-in and feel in control of their journey.”
Our Commitment to Inclusive Self-Service Kiosks
At ImageHOLDERS, we are committed to designing inclusive self-service kiosks that ensure everyone has equal access to technology, regardless of ability.
Our kiosks are built with accessibility at the forefront, aligning with the standards set by the Americans with Disabilities Act (ADA). This means they are designed to accommodate users with a range of physical and cognitive challenges, incorporating features such as adjustable heights, tactile buttons, and screen readers.
The ADA mandates that public accommodations, including healthcare facilities, provide accessible services for individuals with disabilities, and non-compliance can lead to legal repercussions.
By prioritizing accessibility, we not only meet these requirements but also uphold our core belief that technology should be intuitive and effortless for all users. Ensuring inclusivity in our kiosk designs enhances the overall user experience while fostering a more equitable and welcoming environment.
Non-compliance in making kiosks accessible could lead to legal repercussions and fines.
Choosing the Right Kiosk Vendor
Choosing the right kiosk vendor is a crucial step for any organization looking to enhance its services with self-service technology. At ImageHOLDERS, we understand that several factors should guide your vendor selection process.
First, consider cost, it’s important to find a vendor that offers a balance of quality and affordability without compromising on features.
Next, evaluate software compatibility to ensure that the kiosks can seamlessly integrate with your existing systems, such as electronic health records or appointment scheduling platforms.
Finally, assess the level of technical support provided by the vendor; a responsive and knowledgeable support team is essential for troubleshooting and maintenance, ensuring your kiosks operate smoothly over time.
By focusing on these key aspects, organizations can make informed decisions that align with their operational goals and enhance overall efficiency.
FAQs About Patient Self-Service Kiosks
What is a self-service kiosk?
A self-service kiosk is an interactive, digital terminal that allows patients to perform various tasks independently, such as checking in for appointments, updating personal information, scheduling future visits, and making payments. These kiosks enhance the patient experience by reducing wait times and streamlining administrative processes in healthcare settings.
How much do they cost?
The cost of self-service kiosks can vary widely based on factors such as the kiosk’s features, design, and the vendor you choose. On average, the initial investment for a self-service kiosk can range from a few thousand to tens of thousands of dollars, depending on the level of customization and technology integration required.
It’s important to consider not just the upfront costs, but also ongoing maintenance and support expenses when budgeting for your kiosks.
What design considerations are important?
When designing self-service kiosks for healthcare settings, several considerations are crucial. First, ensure the kiosk is user-friendly, with an intuitive interface that accommodates patients of all ages and tech-savviness.
Accessibility is also vital; kiosks should comply with the Americans with Disabilities Act (ADA) by including features like adjustable heights, tactile buttons, and screen readers.
Additionally, consider the kiosk’s integration with existing healthcare systems to ensure seamless data flow and accurate patient information. Finally, the overall aesthetic should be welcoming and aligned with your facility’s branding to create a positive impression for patients.
Tips and warnings
As healthcare providers navigate the demands of modern patient care, self-service kiosks emerge as a transformative tool that enhances efficiency and patient satisfaction.
Here are the key takeaways from this guide:
Convenience and Speed: Kiosks streamline the check-in process, reducing wait times and allowing patients to manage their appointments with ease. This demonstrates respect for patients’ time, contributing to higher satisfaction.
Improved Accuracy: By allowing patients to enter their data directly, kiosks minimize administrative errors and ensure that information is accurate and up-to-date, leading to smoother care delivery.
Enhanced Privacy and Security: Equipped with privacy safeguards, kiosks protect sensitive patient information, fostering trust and confidence in the healthcare provider.
Cost Efficiency and Resource Management: Automating routine tasks helps reduce operational costs and allows staff to focus on delivering quality care rather than administrative duties.
24/7 Access and Multilingual Support: Kiosks provide patients with around-the-clock access to check-in and manage appointments, while also supporting multiple languages to accommodate diverse populations.
Tips and Warnings
While the benefits of implementing self-service kiosks are significant, healthcare providers should consider potential challenges, such as the initial investment costs, the need for proper training for staff and patients, and ongoing maintenance and support requirements. It’s essential to select a vendor that aligns with your organization’s needs and ensures compliance with accessibility standards like the ADA.
By integrating self-service kiosks, healthcare organizations can greatly improve patient experiences, streamline operations, and ultimately focus on what matters most—providing high-quality care.
Transform Your Patient Check-In Experience Today!
Unlock a more efficient and seamless patient check-in process by integrating our custom kiosk solutions, tailored to meet your facility’s unique needs. Discover how our advanced kiosks can revolutionize your healthcare environment—enhancing patient satisfaction, streamlining workflows, and elevating the overall quality of care.
Don’t wait to enhance your patient experience!
Contact us today to learn more and take the first step toward implementing your custom kiosk solution.
Let’s work together to create a healthcare experience that your patients will love!
LOS ANGELES, Calif., Aug. 14, 2024 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, Inc. is excited to announce the launch of its latest advancement in healthcare technology, the Chicago Healthcare Check-In Kiosk. This innovative and inclusive solution offers a sleek, modern ADA-compliant design, elevating the user experience for all.
Photo caption: Olea Kiosks Unveils its Chicago Healthcare Check-In Kiosk.
One of the standout features of the Chicago is its commitment to accessibility. This new design includes an offset monitor to provide easier wheelchair access and a tilt bracket to assist people of all heights. For those with low vision, the unit includes the thoughtful integration of an Audio Nav system and a keyboard to improve the user experience.
“This new design is the result of conversations with many healthcare companies that are all trying to figure out how to implement self-service properly. We wanted to ensure it addressed ADA, but not just for the sake of checking boxes, but making it user-friendly and comfortable for all users,” explained Frank Olea, CEO.
“We also wanted to offer facial recognition as part of the standard product because that requirement is coming soon, so we incorporated the camera and the tilt bracket to ensure the picture can be taken properly regardless of height. You’re juggling HIPPA and several requirements into one design so we’re proud to deliver a kiosk that is better designed and includes more features and is better value than what’s on the market today,” added Olea.
The Chicago is available in three form factors: a Height-Adjustable, Freestanding and Desktop.
By streamlining the check-in process, healthcare providers can reduce wait times, optimize staff efficiency, and ultimately enhance patient satisfaction.
A first-customer deployment of the Chicago kiosk is anticipated to be operational by the end of October.
About Olea Kiosks, Inc.:
Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include Cincinnati Children’s Hospital, Geisinger, Greyhound, Johns Hopkins, Kaiser Permanente, SmarteCarte, Subway Sandwiches, and Universal Studios. Olea Kiosks can be found wherever high-volume authentications and transactions are required, including 50+ major airports, amusement parks, and premier stadiums across all 5 major US sports leagues.
Editor Note: we always cringed a bit going to a clinic and seeing tablets on the counter. Much easier to clean and sanitize a touchscreen every morning than a handheld tablet and typically with indentations for better grip.
Contact KIOSK to discuss a patient check-in kiosk deployment at your organization.
It was good to see new patient check-in kiosk at the Little Clinic in King Soopers the other day. Kroger has always been a leader in technology having installed DMVNow kiosks and these patient check-in kiosks. Good illustration of the blending of two verticals (Grocery and Healthcare).
My King Soopers used to have an Elo AIO countertop but for some reason it never really seemed to communicate “Start Here” like this new pedestal does (Wallabye). Sometimes pedestals work better albeit they might cost a few hundred dollars more. Better to work and create happier customers (and increase loyalty)
Couple of notes about this one:
Started in Georgia and going out to all locations.
We talked to the medical people there and asked the usual questions
How many customers use the kiosk — All of them
How do they use the kiosk?
Many schedule appointment on web and get qr code that they then scan at the kiosk to check in
Some schedule right them (walk in)
Do they help you? — YES, all the usual requisite information is already gathered and collated. We can focus on the patient health concern.
Is the Storm device working? — we tested and YES
Do people use it — YES
Who does the app? — we think web app special for Little Clinic
What’s the biggest complaint? — some say it is too short
Any improvements you would suggest? — Yes, add a tilt mechanism to the touchscreen
Is it ok to turn it off and watch it boot up – YES — employee quickly did that
Fast boot up and Android. No big surprise there. Elois a leader in Android
Background
The Little Clinic operates 225 locations, providing immediate medical care inside select grocery stores. These clinics are staffed by licensed and Board-certified healthcare providers. It’s a convenient option for those seeking accessible and affordable healthcare services.
As of the latest available data, there are 3,242 Kroger-owned stores in the United States. Kroger operates under various banners, and these stores are spread across multiple states, predominantly in the Midwestern and Southern regions. The state with the most Kroger stores is California, with 303 locations
Nice article. Rob Davenport, the operations director for the Essentia clinics in Ely and International Falls, stands next to Essentia’s new check-in kiosk at the Ely clinic.
Catie Clark
ELY- Visitors to the Essentia Health Clinic in Ely will notice a large change at the check-in desk. Instead of a person, a large green countertop kiosk now takes up the center of the reception desk.
“A person is still there,” said Tonya Loken, the Community Relations Director of Essentia. “Patients can still talk to a receptionist if they want. What we’ve done with the new kiosks is to add more ways to check in.”
Patients coming to the clinic now have three ways to check in: through the new kiosk, through the MyChart app on a patient’s smart device, and through an iPad which will connect a patient via video to a receptionist.
“We now have different ways to check in for different people,” Loken explained. “We’ve reduced lines, saved time, and provided our patients with a choice.”
At the Ely clinic, while the kiosk is eye-catching, the smaller iPad at the clinic is easy to miss. The Timberjay tested both the kiosk and the iPad check-in. The iPad connected to a live receptionist in seconds with good video and audio quality. The kiosk, on the other hand, was mounted a bit on the high side for those of shorter stature, making the screen difficult to use and read.
Zero jobs lost
The Timberjay asked Essentia if the new kiosks would displace any clinic employees.
“Essentia is a people-oriented health care organization,” Loken said. “Zero jobs will be eliminated. A person will still be there at reception for those who want to talk to a person.” The catch is that the person at the reception desk may be on the other end of the reception counter iPad.
“No one is going to lose their job because of the kiosks.”
Slow roll-out
Essentia investigated check-in kiosks for its clinics last year. “We talked about implementing this system for about two months,” wrote Essentia Media Relations Specialist Tony Matt in an email. “We then ran two pilot programs.”
The first pilot was in Fargo; it started in February and lasted two months. It was followed by a second pilot in March in Essentia’s eastern market, which lasted one month. The pilots tested kiosks made by Olea Kiosks Inc.of Cerritos, Calif. Olea manufactures kiosks that are compatible with Epic and MyChart, the medical records software that Essentia uses. [You can see Olea at upcoming UGM in Madison]
Essentia considered the pilots to be successful. “We then decided to move forward with a full rollout after that,” said Matt.
Essentia Health plans to place check-in kiosks at all 79 clinics, including its new clinic in Staples, which opened this week. The health system hopes to have the new kiosks installed in all of its clinics before the end of September.
Practice Fusion and Purdue Pharma case: The article describes how a federal prosecutor in Vermont uncovered a kickback scheme between an electronic health record vendor (Practice Fusion) and a pharmaceutical company (Purdue Pharma) that used AI to prompt doctors to prescribe addictive painkillers. This case resulted in criminal and civil settlements for both companies in 2020.
DOJ’s probes of AI tools: The article reports that DOJ investigators are now subpoenaing other pharmaceuticals and digital health companies to learn more about their use of AI tools that match patients with certain drugs and devices. The article cites sources who say that the probes are still in early stages and may be part of the Biden administration’s initiative to regulate healthcare AI.
Challenges and risks of AI tools: The article explains that the use of AI tools in patient records can have both benefits and harms, depending on how they are designed and implemented. The article quotes former prosecutors and industry lawyers who say that the AI tools can be difficult to trace and monitor, and can potentially lead to anti-kickback and false claims violations if they are manipulated or influenced by financial incentives.
Future of AI enforcement: The article speculates that the DOJ’s enforcement of AI tools will likely increase in the coming years, as the technology becomes more sophisticated and widespread. The article also suggests that healthcare companies should be careful about how they structure their AI tools and their relationships with business partners to avoid becoming targets of prosecutors.
From KI – October 26th 10am – The courts find for ACB in suit against Quest. The case involved injunctive relief. So, that means an order telling quest to fix it and attorney fees for the plaintiff. We are checking with ACB to make sure we are identifying the correct unit (aka unit violating ADA). As for an appeal, it would go to the Ninth Circuit, which tends to be more on the side of persons with disabilities than not. We imagine there could be post verdict motions. As far as cost goes, plaintiffs would be entitled to their attorney fees and the defendant would of course have to pay their own attorney fees as well. A relevant blog entry is here. Just What Is a Sales Establishment Anyway per Title III of the ADA?
Thanks to Bill for alerting us. He is a great and recommended resource. William D. Goren, Esq., J.D., LL.M., Attorney and Consultant, Americans with Disabilities Act (ADA), https://www.understandingtheada.com/
ALEXANDRIA, Va., Oct. 25, 2023 /PRNewswire/ — Following a week-long bench trial in Los Angeles, a federal court in California found Quest Diagnostics in violation of the Americans with Disabilities Act and permanently enjoined Quest from continuing to violate the ADA.
Beginning in 2016, Quest Diagnostics began to install self-service kiosks at its Patient Service Centers, which allow patients to, among other things, check in for phlebotomy appointments in a private and independent manner. Following complaints from ACB’s members that these kiosks as designed prevent people who are blind from accessing their services, ACB joined a civil rights complaint in federal court alleging that Quest’s kiosks deprived members of the blind community full and equal enjoyment of Quest’s services and failed to provide effective communication.
quest kiosk
The Court ruled in favor of ACB and a nationwide class of blind and low-vision Quest patients. The court found that Quest violated Title III of the ADA in that Quest failed to provide people who are blind with full and equal enjoyment of Quest’s services and facilities because of their disability.
“Self-service kiosks are being used more and more in many aspects of daily public life,” said Dan Spoone, Executive Director for the American Council of the Blind. “The Court’s decision that Quest violated the ADA and that the check-in services of these kiosks must be accessible to people who are blind is a significant step towards ensuring that the rights to full and equal enjoyment and effective communication are protected.”
Deb Cook Lewis, ACB’s president, added, “Although the ADA is more than 30 years old, people who are blind are still forced to fight for full and equal access to healthcare. This judgment sends a clear message that full and equal enjoyment is required by law, and health care providers must ensure access for people with disabilities.”
This litigation has been led by ACB’s counsel at Nye Sterling Hale Miller and Sweet and at Handley Farah & Anderson.
Matthew Handley, one of ACB’s attorneys in the litigation, added, “Touchscreen kiosks are an ever-increasing aspect of our daily lives – this decision ensures that accessibility of those kiosks will need to be front and center in the minds of every company wishing to make use of self-service technology.”
About the American Council of the Blind
The American Council of the Blind is a national member-driven consumer organization representing Americans who are blind and visually impaired. During the organization’s 60-year history, ACB has become a leader in national, state, local, and even international advocacy efforts. With 66 affiliates, ACB strives to increase independence, security, equality of opportunity, and to improve the quality of life for all people who are blind and visually impaired. For more information, visit ACB’s website.
About Handley Farah & Anderson
Handley Farah & Anderson are lawyers who seek to improve the world. Based in Washington, D.C., they fight for: workers deprived of wages, consumers deceived about products, tenants denied access to housing, parents deprived of adequate parental leave, persons with disabilities denied access, and women and communities of color subject to discrimination.
SOURCE American Council of the Blind
More Background
ID Card Scanning
Always a pain here is a video on how Acuant used in Quest kiosk
Quest Diagnostics Streamlines Patient Check-in with Aila’s Interactive Kiosk
Quest Diagnostics selected Aila’s Interactive Kiosk as a rugged, adaptable self-service platform to create its next-generation patient check-in experience. Aila’s expertise in patient check-in for enterprise healthcare providers gave Quest the confidence that Aila could provide the technology and support to deploy a major new experience in its patient service centers. “Aila was a known solution that would work for us,” said Congersky, “this helped us avoid a lengthy product exploration process.”
The Interactive Kiosk was able to save phlebotomists’ time by automating a range of customer experiences that previously required face-to-face interaction:
ID and insurance card scanning
Smartphone scanning for pre-registered patients
Digital check-in and wait list queuing
The Interactive Kiosk also provided a platform that was adaptable for Quest’s evolving check-in experience. This includes, a way for patients to check in for someone else, such as a child or parent, schedule service times on-site, and give patients the option to wait in their vehicle after checking in where they’ll receive a text message when it’s their turn.
In combination with Aila’s Interactive Kiosk and floor stand, Quest further improved the check-in experience by developing a welcome center that also included wall-mounted Interactive Kiosks. This helps guide patients to the self-service center and provides a welcoming environment to check in. Having a range of mounting options to choose from further illustrates Aila’s ability to enable ideal solutions across thousands of locations with differing layouts.
