I manage a self-service and kiosk association and we are doing a feature article on HIPAA modernization. The Cassidy/Baldwin Senate modernization of HIPAA initiative is in progress. It has the support of many companies as well as major health groups. It would be ideal to get some comments from compliance officer there.
What are the ways that HIPAA and data privacy in general could and should be modernized?
It’s worth noting that the U.S. Access Board is also issuing an ANPRM for kiosks, EV charging, information transaction machines and Point-Of-Sale next month. The DOJ just announced they are releasing an NPRM for WCAG-related web accessibility guidelines in April 2023.
It appears that the odds of some sort of regulatory changes are greatly increased in the near and mid-term (so to speak).
If you can provide a written response to [email protected] that would great. If you have a compliance office willing to speak over the phone that would be ideal. It is your choice whether to be officially attributed or off the record.
Our writer is a contributing editor for Computerworld and TechCrunch.
Updated Regulatory Information for Kiosks, POS and EV Charging – June 2022
The big news is that the U.S. Access Board has announced its next session which include EV Charging Stations, Kiosks and POS. Not quite sure of the difference between information transaction machines and kiosks but we will find out. For more updates and information contact [email protected]
It’s also very important (cannot be overstressed) that not only manufacturers but users need to comment.
Once it is closed for comments you cannot insert a single word. During the comment phase all comments are taken, recorded and considered.
For POS we think reach may be addressed as well as Audio
It is worth noting too that ANSI has taken a strong interest in EV Charging. The Kiosk Association is an Associate Partner sponsor of the ANSI Electric Vehicles Standards Panel and is signed up to participate on working group
In Brief
July 21 — The U.S. Access Board has released Design Recommendations for Accessible Electric Vehicle Charging Stations, a technical assistance document that reviews existing requirements and new recommendations for making electric vehicle (EV) charging stations accessible. This technical assistance will aid in the development of a national network of EV charging stations that is accessible to everyone, including people with disabilities.
US Access Board Session EV Charging — EV Charging Stations. According to the Agenda, the Access Board will be issuing a Notice of Proposed Rulemaking (NPRM) in September 2022 to set standards for accessible EV charging stations with the intent that the DOJ will eventually incorporate those guidelines in the current ADA Standards for Accessible Design. The rulemaking responds to the Infrastructure Investment and Jobs Act’s allocation of $7.5 billion to construct a national network of 500,000 EV charging stations nationwide.
US Access Board Session Transaction Machines — Fixed Self-service Transaction Machines. With the proliferation of self-service machines at public accommodations in the past few years, it is no surprise that the Access Board will be working on standards for accessible self-service kiosks, information transaction machines, and point-of-sale devices. The Agenda states that an NPRM will be issued in August 2022. It is very important for manufacturers of these machines, as well as the businesses that use them (e.g. retailers, rental car companies, lodging facilities, health care providers, banks, parking facilities, restaurants) to file comments on the Access Board’s forthcoming proposed guidelines because, once finalized, they are not likely to change in DOJ’s rulemaking process to make them enforceable standards.
Maryland Launches Assistive Technology Loan Program — Assistive technology is any item, piece of equipment, software program, or product system that is used to increase, maintain, or improve the functional capabilities of persons with disabilities. Assistive technology allows individuals with disabilities to carry out activities of daily living (bathing, dressing, eating, etc.), participate in the workforce, communicate, learn, and enjoy recreational activities.
Comments by Seyfarth — While the rulemaking process can take years, we predict the DOJ will work hard to get all of these new standards finalized before the end of the Biden Administration because a regime change will most certainly halt all regulatory activity, yet again.
DOJ Goes All in on ADA is a Nondelegable Duty — In the Statement of Interest, the DOJ goes all in on the ADA being a nondelegable duty. That the ADA is a nondelegable duty should not surprise readers of this blog because we previously discussed that here, and I return to the concept frequently.
Canada CSA Group — we submitted technology considerations for next CSA session.
Canada ADA groups — three groups in Canada have applied to join ADA Committee
EV charging stations will need to comply with ADA and Section 504 requirements and be accessible to and usable by individuals with disabilities, including those using wheelchairs or other assistive equipment. Key considerations include safety and ease of use. Specifically, designs for EV charging stations must ensure adequate space for exiting and entering the vehicle, unobstructed access to the EV charging stations, free movement around the EV charging stations and connection point on the vehicle, and clear paths and close proximity to any building entrances.
NEVI funds can be used to retrofit existing non-ADA compliant stations to ADA compliant
Revenue from retrofitted or new chargers (advertising?) will be deducted from funding received. The State DOT will likely have input on partnerships.
Title 3 will apply no doubt
40% to disadvantage communities (underserved, underbanked)
Useful links for State DOT — For example, FHWA’s guide, Public Involvement Techniques for Transportation Decisionmaking, provides examples of public engagement best practices and illustrates how meaningful public engagement entails more than simply holding public events, but also incorporating public comments and feedback into decisionmaking. Additional suggested resources include:
• Public Involvement Techniques for Transportation Decisionmaking (FHWA) – Public Involvement
Techniques – Publications – Public Involvement – Planning – FHWA (dot.gov)
• Virtual Public Involvement (FHWA) – EDC-6: Virtual Public Involvement | Federal Highway
Administration (dot.gov)
• How to Engage Low-Literacy and Limited-English-Proficiency Populations in Transportation
Decision Making (FHWA) – Low Limited – Publications – Planning – FHWA (dot.gov)
• Every Place Counts Leadership Academy Transportation Toolkit (FHWA) – Every Place Counts
Leadership Academy (transportation.gov)
From National Restaurant Association — The House Committee on Energy and Commerce is expected to mark up the revised American Data Privacy and Protection Act (ADPPA) next week, possibly by July 13. Restaurant operators will have a hard and costly time trying to comply with a number of alarming provisions included in the ADPPA as it’s now worded.
The Association has expressed concerns about specific areas of the bill, including:
Carveouts in the federal preemption – The Association is concerned that there are far too many carveouts for state-level privacy laws, consumer protection laws, and laws that govern both employee and biometric data, among others. These carveouts essentially nullify the bill’s preemption provision and would require national restaurant businesses to complying with both federal and state laws.
Inclusion of private right of action – The Association is concerned that the language allowing civil action in federal court would enable trial lawyers to embroil operators in unwarranted, never-ending litigation. These actions do not improve consumer protection but do often penalize the operations targeted.
Loyalty programs – The bill includes language intended to preserve consumer loyalty programs, but the Association feels the provision would inhibit consumers’ and restaurants’ ability to voluntarily establish loyalty relationships. These types of programs are essential to the business model of many restaurants, and the Association hopes the bill can be amended to reflect state data privacy laws that have already been shown to work.
Service providers and third-party requirements – Restaurants are often a first point of collection for consumer data, however they should not be held liable for potential data privacy violations committed by their downstream business partners. The Association would like to see the service provide and third-party requirements strengthened so that no consumers are left unprotected when their personal data is handled by any business, regardless of where they live.
Small data exemption – The bill includes a threshold for small business data exemption; however, the current definition will still place significant burdens on small business restaurants. The Association would like to see the requirements amended so that they will work for the smallest restaurant operators.
Covered entity definition – Under the current bill, the covered entity definition would mean that restaurants with common branding all become liable for one operator’s infractions. The Association would like to see the bill take into consideration the industry’s unique franchise structure when defining covered entities.
HIPAA — HHS issues penalties to 11 healthcare organizations for records access violations. The latest batch of penalties brings the total number of financial penalties imposed under the HIPAA Right of Access enforcement initiative up to 38, according to a July 15 press release from HHS.
Oracle is considering cost cuts that could mean layoffs in August, according to tech publisher The Information.
An unnamed source with knowledge of the situation told the publication Oracle has considered eliminating thousands of jobs, primarily in the U.S. and Europe, as part of $1 billion cost reduction efforts.
The layoffs are being considered as Oracle evaluates its strategy to serve TikTok, the viral video app, as one of its cloud customers.
Oracle completed its $28.4 billion acquisition of Cerner in June and has since announced intentions of creating a unified national database of healthcare information. Oracle Cerner has 24.4 percent of the hospital market, and Oracle also provides the cloud infrastructure and customer relationship management platform for health systems across the U.S.
Oracle did not respond to a July 11 request for comment.
Health kiosks are publicly accessible computing devices that provide access to services, including health information provision, clinical measurement collection, patient self–check-in, telemonitoring, and teleconsultation. Although the increase in internet access and ownership of smart personal devices could make kiosks redundant, recent reports have predicted that the market will continue to grow.
Objective:
We seek to clarify the current and future roles of health kiosks by investigating the settings, roles, and clinical domains in which kiosks are used; whether usability evaluations of health kiosks are being reported, and if so, what methods are being used; and what the barriers and facilitators are for the deployment of kiosks.
Methods:
We conducted a scoping review using a bibliographic search of Google Scholar, PubMed, and Web of Science databases for studies and other publications between January 2009 and June 2020. Eligible papers described the implementation as primary studies, systematic reviews, or news and feature articles. Additional reports were obtained by manual searching and querying the key informants. For each article, we abstracted settings, purposes, health domains, whether the kiosk was opportunistic or integrated with a clinical pathway, and whether the kiosk included usability testing. We then summarized the data in frequency tables.
Results:
A total of 141 articles were included, of which 134 (95%) were primary studies, and 7 (5%) were reviews. Approximately 47% (63/134) of the primary studies described kiosks in secondary care settings. Other settings included community (32/134, 23.9%), primary care (24/134, 17.9%), and pharmacies (8/134, 6%). The most common roles of the health kiosks were providing health information (47/134, 35.1%), taking clinical measurements (28/134, 20.9%), screening (17/134, 12.7%), telehealth (11/134, 8.2%), and patient registration (8/134, 6.0%). The 5 most frequent health domains were multiple conditions (33/134, 24.6%), HIV (10/134, 7.5%), hypertension (10/134, 7.5%), pediatric injuries (7/134, 5.2%), health and well-being (6/134, 4.5%), and drug monitoring (6/134, 4.5%). Kiosks were integrated into the clinical pathway in 70.1% (94/134) of studies, opportunistic kiosks accounted for 23.9% (32/134) of studies, and in 6% (8/134) of studies, kiosks were used in both. Usability evaluations of kiosks were reported in 20.1% (27/134) of papers. Barriers (e.g., use of expensive proprietary software) and enablers (e.g., handling of on-demand consultations) of deploying health kiosks were identified.
Conclusions:
Health kiosks still play a vital role in the health care system, including collecting clinical measurements and providing access to web-based health services and information to those with little or no digital literacy skills and others without personal internet access. We identified research gaps, such as training needs for teleconsultations and scant reporting on usability evaluation methods.
In conclusion, this review characterizes the present roles that health kiosks play in the health care system based on the existing literature. We have established that despite the growth in erstwhile health kiosk replacements such as personal smart devices and their attendant apps, health kiosks still have a vital role to play in the health care system, such as in the collection of clinical measurements for teleconsultations, provision of access to eHealth for the older population without smartphones, and provision of tailored and vetted health information at the point of service. We also identified research gaps such as identifying training needs for using the kiosk/video call combination for teleconsultations; methods for usability testing of kiosks; barriers to and enablers of kiosk deployment; and the exact extent of kiosk use for patient self–check-in for primary, secondary, and tertiary care. We also recommend the implementation of programs that will increase the capability and capacity of kiosk developers to perform user experience evaluations, both during development and while in service.
Oracle databases are one of the larger hacker targets
How many health projects has Oracle begun, and ended.
How has the POS market been going since they bought into that
Excerpt
Just after closing a $28 billion deal to acquire electronic health records company Cerner, tech giant Oracle said it thinks it can solve one of the biggest tech problems in healthcare: patient records.
The combined companies will create a national health records database that pulls in data from thousands of hospitals, said Larry Ellison, Oracle board chairman and chief technology officer, during a press briefing. Patient data would be anonymous until individuals give consent to share their information. “We’re building a system where all American citizens’ health records not only exist at the hospital level, but they also are in a unified national health records database,” Ellison said.
But, despite Ellison’s sweeping promises, Oracle will likely face an uphill battle to make the vision a reality. Health IT expertstweetedskepticism in the wake of the announcement. Experts in health technology and the federal government have spent years, if not decades, trying to make it easier for health records held at different institutions to communicate with each other.
Kaiser Permanente Patient Check-in Kiosks “On the Floor”
We noticed Olea Kiosks posted a new video of Kaiser Permanente kiosks for patient check-in and wanted to be sure and post. The savings for KP have been huge.
Google is embedding its search and summarization tools within a health record maintained by EHR vendor Meditech, a major player in the hospital software space, in a move that should significantly expand the tech giant’s healthcare reach.
The partnership, announced Tuesday at HIMSS’ annual healthcare conference, will embed some of Google’s clinical tools from its Care Studio product suite within Meditech’s web-based Expanse EHR. The goal is to give doctors a comprehensive, longitudinal view of patient’s data within their workflows, by pulling and organizing information from different systems.
Google and Meditech have already exchanged some data in the new partnership, but will start work on directly integrating Google’s tools in Expanse within the next 90 days, and are targeting to have the functionality operational for some hospital clients within six to nine months, Helen Waters, Meditech Expanse EVP and COO, told Healthcare Dive at HIMSS.
Let’s Talk Interactive, a leading provider of customizable telehealth solutions, has provided more than 160 schools, colleges and education organizations across Florida and throughout the U.S. with technology that connects students with physicians, counselors and other healthcare providers.
As School-Based Health Care Awareness Month continues, Let’s Talk Interactive has developed systems that proactively identify at-risk students and link them to support services that address their needs. In some regions, a custom case management portal helps track students throughout their treatment and ensures the necessary roles–from parents, to providers and administrators–are notified throughout the program.
These support services are needed more than ever. Studies by the U.S. Department of Health and Human Services show that the COVID-19 pandemic greatly increased rates of mental health issues in children and teenagers and amplified the need for counseling and support services.
Children diagnosed with the illness were nearly 30% more likely to develop a mental health condition, increasing the need for schools to provide counseling assistance, the agency found. Another federal study found emergency room visits in 2020 for mental health rose 24 percent among children and more than 30 percent for teenagers.
“At a time when we are more focused on than ever physical and mental needs of children, Let’s Talk Interactive is building on its track record of helping schools give students the healthcare access they need,” said Arthur Cooksey, founder and CEO of Let’s Talk Interactive.
In the wake of Hurricane Michael in 2020, Let’s Talk Interactive deployed telehealth kiosks and portals in schools in six counties in Florida’s Panhandle region. Working with regional health care organizations, Let’s Talk Interactive’s technology facilitated thousands of sessions for students who needed mental, acute and emergency care.
In 2021, Let’s Talk Interactive expanded that service with four more Panhandle counties, and Orange and Broward counties, two of Florida’s largest jurisdictions and expanded their school based services to other regions of the United States.
Let’s Talk Interactive’s telehealth platform fully complies with FERPA and HIPAA and provides licensed backup support network for school counselors and nurses, including speech and occupational therapists, licensed counselors and psychiatrists. To learn more about Let’s Talk Interactive, Inc., visit https://letstalkinteractive.com/.
WASHINGTON – U.S. Senators Bill Cassidy, M.D. (R-LA) and Tammy Baldwin (D-WI) today introduced the Health Data Use and Privacy Commission Act to begin the process of modernizing our outdated health privacy laws and regulations. The presence of technology companies is increasing in health care, and health information is expanding beyond the reach of The Health Insurance Portability and Accountability Act (HIPAA). HIPAA is an over 25-year-old law that protects all interactions between patients and their doctors, but does not protect health data recorded on emerging technologies (cell phones, smart watches, etc.) which puts this data at significant potential risk.
This legislation forms a health and privacy commission to research and give official recommendation to Congress on how to modernize the use of health data and privacy laws to ensure patient privacy and trust while balancing the need of doctors to have information at their fingertips to provide care.
“As a doctor, the potential of new technology to improve patient care seems limitless. But Americans must be able to trust that their personal health data is protected if this technology can meet its full potential,” said Dr. Cassidy. “HIPAA must be updated for the modern day. This legislation starts this process on a pathway to make sure it is done right.”
“Folks across Wisconsin and the country are rightfully concerned about the security of their personal information, especially individual health care data, and it is time to give Americans better protection over these records,” said Senator Baldwin. “I am excited to introduce the bipartisan Health Data Use and Privacy Commission Act to help inform how we can modernize health care privacy laws and regulations to give Americans peace of mind that their personal health information is safe, while ensuring that we have the tools we need to advance high-quality care.”
This legislation is supported by American College of Cardiology, Association for Behavioral Health and Wellness, Association of Clinical Research Organizations, athenahealth, Inc, Epic Systems Corporation, Executives for Health Innovation, Federation of American Hospitals, Heath Innovation Alliance, IBM, National Multiple Sclerosis Society, Teladoc Health and United Spinal Association.
The Health Data Use and Privacy Commission Act would establish a commission to –
Conduct a coordinated and comprehensive review and comparison of existing protections of personal health information at the state and federal level, as well as current practices for health data use by the health care, insurance, financial services, consumer electronics, advertising, and other industries;
Provide recommendations to Congress on whether federal legislation is needed to modernize health data privacy, and if so, how to do it; and
Be charged with submitting a report to Congress and the President six months after all members are appointed, and include 17 members to be appointed by the Comptroller General.
Specifically, the Commission is charged with drafting recommendations and conclusions on the following:
The potential threats posed to individual health privacy and legitimate business and policy interests.
The purposes for which sharing health information is appropriate and beneficial to consumers and the threat to health outcomes and costs if privacy rules are too stringent.
The effectiveness of existing statutes, regulations, private sector self-regulatory efforts, technology advances, and market forces in protecting individual health privacy.
Recommendations on whether federal legislation is necessary, and if so, specific suggestions on proposals to reform, streamline, harmonize, unify, or augment current laws and regulations relating to individual health privacy, including reforms or additions to existing law related to enforcement, preemption, consent, penalties for misuse, transparency, and notice of privacy practices.
Analysis of whether additional regulations may impose costs or burdens, or cause unintended consequences in other policy areas, such as security, law enforcement, medical research, health care cost containment, improved patient outcomes, public health or critical infrastructure protection, and whether such costs or burdens are justified by the additional regulations or benefits to privacy, including whether such benefits may be achieved through less onerous means.
The cost analysis of legislative or regulatory changes proposed in the report.
Recommendations on non-legislative solutions to individual health privacy concerns, including education, market-based measures, industry best practices, and new technologies.
Review of the effectiveness and utility of third-party statements of privacy principles and private sector self-regulatory efforts, as well as third-party certification or accreditation programs meant to ensure compliance with privacy requirements.
###
Endorsement Letter
February 9, 2022
Senator Bill Cassidy
520 Hart Senate Office Building
Washington, DC 20510
Senator Tammy Baldwin
709 Hart Senate Office Building
Washington, D.C. 20510
Dear Senators Cassidy and Baldwin,
We write to thank you for your leadership in introducing the Health Data Use and Privacyv Commission Act. The Commission established by this bill will make recommendations to Congress to help modernize health data use and privacy policies to ensure clear, consistent, and reliable patient protections while simultaneously ensuring health data gets where it needs to go to improve care and outcomes.
As the nation continues to adopt new and evolving technologies that surround everyday life and digitize nearly every interaction we have, personal privacy has never been a more important issue for policymakers. Congress is considering comprehensive privacy reform – and we support
these efforts – but most of these conversations are focused on consumer technology and data.
Health data is either carved out of these proposals or included in a new category of “consumer health data” which could lead to many entities being subject to duplicative requirements. The Health Insurance Portability and Accountability Act (HIPAA) law that led to today’s HIPAA Privacy Rule was passed over 25 years ago, and while HIPAA is still functioning well, it does not address the growing concerns regarding third-party applications or other technologies accessing health data that fall outside of HIPAA’s reach. Providers, health plans, and other covered entities and their business associates covered by the Privacy Rule as well as the patients they serve need clarity and consistency in health data privacy and use rules.
Given the advancements Congress has made in improving the interoperability of health care information and systems, your efforts to ensure robust consideration of health care data and privacy through the Health Data Use and Privacy Commission will provide useful perspective to the ongoing privacy debate. Secure and private health information should not be the enemy of medical innovation, clinical process improvement, or public health response. Careful consideration of these issues by the commission will inform policy makers to achieve the necessary balance of data liquidity and confidentiality necessary for a highly functional and trusted health system.
According to the International Association of Privacy Professionals (IAPP), “state-level momentum for comprehensive privacy bills is at an all-time high.”1 The patchwork of proposals across all 50 states could lead to further complexity and compliance burdens. According to the Information Technology and Innovation Foundation, should all 50 states pass privacy legislation in the absence of a federal law, compliance costs “could exceed $1 trillion over 10 years, with at least $200 billion hitting small businesses.”2 All of this stresses the need for a federal law governing data privacy, and there are at least 24 proposals related to data privacy before the 117th Congress according to the IAPP.3
As Congress considers privacy reform, your privacy commission will add much needed recommendations specific to the future of health information privacy and use. This issue is far too important to the functioning of our health care system and the trust of patients to get wrong,
and we appreciate your thoughtful legislation to help get these policies right. We look forward to working with you on passing the Health Data Use and Privacy Commission Act into law.
Sincerely,
American College of Cardiology
Association for Behavioral Health and Wellness
Association of Clinical Research Organizations
athenahealth, Inc
Epic Systems Corporation
Executives for Health Innovation
Federation of American Hospitals
Heath Innovation Alliance
IBM
National Multiple Sclerosis Society
Teladoc Health
United Spinal Association
Olea Kiosks is the largest provider of hospital and clinic patient check-in in the world. Recently they updated their Healthcare page and we are including it below to help inform and educate on patient check-in kiosk. Visit the Olea Kiosks Healthcare page for more information.
Healthcare kiosks can help you better manage the bottom line, allow you to allocate human resources to the most strategic and critical tasks, and protect your most important investments.
From optimizing patient check-in and payments to improving the patient experience, Olea’s healthcare kiosks can help facilities of all sizes take their care to the next level.
Benefits of our self service kiosks include:
Improve office efficiency
Increase revenue
Improve patient follow-through and health outcomes
Reduce missed appointments and cancelations
Enhance the patient check-in and experience
Maintain a safe work/business environment
Patient Check-in Olea
Patient Check-in Olea
Why Choose Olea Healthcare Kiosks?
Consumers are becoming more self-sufficient and empowered to access information wherever they are. At the same time, healthcare organizations are struggling to meet the increasing demands of their patients.
This is why many are turning to healthcare kiosks. The self service kiosk is a key piece of healthcare’s digital transformation that will assist in enhancing productivity, check-in, and the overall patient experience. Healthcare kiosks are not only able to fulfill the customer’s need for autonomy, but also decrease the effort administrative staff are required to invest in every patient check-in and interaction. Healthcare kiosks enhance the efficiency and care provided at your facility in many ways.
Most Common Kiosk Uses
Self service kiosks perform a variety of functions in healthcare, including the following:
Patient Check-in and Registration
Update personal data, scan and record insurance and ID cards
Fill out and update patient forms
Bill Collection
Patient Portal access to review tests and past visits
Telehealth services like monitoring, training, and healthcare education
Telemedicine services like management of chronic conditions and specialist consultations
Wayfinding, maps, directions, and general information
Patient Check-in Olea
Patient Check-in Olea
Enhanced Privacy for Patients with a Self Service Kiosk
Privacy is crucial during the patient check-in process and throughout the patient journey. Surveys show that most patients actually prefer self service kiosk options because they experience reduced wait times, a simple and consistent check-in process, and there is also an increased sense of privacy with patient check-in.
The kiosk streamlines the path to be seen by the healthcare professionals and provides a variety of related services all in one place. The kiosk allows the patient to quickly check-in, dispense with the mechanics of the visit, and prepare to be treated.
Digital Transformation for a Better Patient Check-In Process
Improving the patient experience is essential to any healthcare organization. The most critical parts of any trip to a healthcare provider are the treatment and the check-in process that puts the patient in queue to be seen. Often, those needing to see a doctor or undergo tests are ill or in a state of stress in anticipation of the exam or procedure. The patient check-in process should be as non-taxing and simple as possible, and the healthcare kiosk delivers this and more.
When a patient enters your healthcare clinic, office, lab, or medical facility, they come to the front desk first. With self-service check-in, their first stop will be the kiosk instead. They will be able to perform any check-in task they would have otherwise performed at the front desk. From scanning ID cards and insurance cards to updating personal information, check-in is simplified and hassle-free.
Features of the kiosk check-in process include:
Patients or their caregivers enter basic information on a touchscreen
Co-payments can be collected at the kiosk, or current balances remunerated
Scanners can reader driver’s licenses and insurance cards
All the while, staff who are no longer responsible for checking in patients can provide other services to further enrich or expedite the entire experience of their visit
How Kiosks Benefit Employees and Patients
Not only does self check-in enhance the customer experience for patients, but it also improves employee satisfaction. A self service kiosk frees up employees to focus on what’s really important – patient care and satisfaction. This includes more time to focus on greeting patients, answering questions, completing paperwork, processing insurance information, answering phones, and scheduling appointments.
With a kiosk solution, your team will have more time to finish the tasks that deliver optimal care and a better patient experience, which leads to increased accuracy, reduction in errors, and less time spent trying to catch up. This all leads to increased employee satisfaction simply by leveraging the convenience of a kiosk.
Temperature Screening Kiosks Reduce Your Risk
Using a kiosk to conduct temperature checks on employees and visitors prior to entering the building allows healthcare facilities to minimize the risk to employees, patients, and their facilities. Temperature screening kiosks can help stem a crisis and optimize your ability to continue servicing your community.
With aesthetically pleasing design, robust construction, and contactless operation, temperature screening kiosks let your employees and patients know you are doing all you can to protect them.
Benefits of Olea’s temperature screening kiosks include:
Reduces the risk of access by infected visitors and patients
Maintains a safer patient check-in and facility environment
Facilitates a safer and more efficient process than using a human resource to screen temperatures
Minimizes stress and anxiety for employees and guests during check-in
Take Your Care to the Next Level with Healthcare Kiosks
Improving the patient experience is the top priority of a healthcare facility. This goes above and beyond the care they receive by the medical staff and extends to all areas of customer satisfaction. A visit to a healthcare professional is stressful enough. The simplest part of the visit should remain just that: simple. And a kiosk makes it happen.
Check-in and telemedicine kiosks are an effective way to boost your services, increase revenue, reduce wait time, streamline records and patient information gathering, and give your staff more time to perform the tasks that are most important. It’s time to take your care to the next level with the right healthcare kiosks for your facility.
Achieve a Seamless Patient Journey with Self Service Kiosks
The patient journey should be as frictionless as possible. In order to deliver that experience, there has to be close collaboration between the physical and digital channels along with innovation in building omnichannel capabilities. Whether the person is interacting with you from a desktop or mobile device, by kiosk, telephone, or a brick-and-mortar point, it must be seamless.
Patients want healthcare providers to consider the following ways of enhancing convenience:
Minimize waiting times
Manage queues/wait time effectively
Reduce ambiguity–explain exactly what they need to do next at all points in their patient check-in and overall journey
Make their time investment feel worth it
The smart use of self service kiosks is also designed to speed up otherwise labor-intensive aspects of the patient journey and helps to remove other inefficiencies to benefit both the patient and your healthcare organization.
Self Service Kiosk That Matches Your Brand
Today, the standard designs available for the self service kiosk can be highly customized to showcase your brand. Whether indoor or outdoor, custom kiosk design is one of Olea’s core capabilities. Show your patients just how important they are with a custom kiosk design that leverages technology to enhance the patient experience.
Olea has the self-service applications your Healthcare facility needs to
enhance the patient experience and the bottom line.
